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Your Profile:
? Participate in an international team rolling out global solutions for industrial business
? Responsible for 2nd level application support of Manufacturing Execution System in all plants of BU Steering
? Knowledge and understanding of business processes supported by the applications
? Deep understanding of how the systems work
? Collaborate with key users to ensure each complaint handled accordingly
? Perform root cause analysis of reported issues
? Troubleshoot and identify potential solutions to the problem
? Collaborate with the software engineering and system management team
? Manage vendor escalations
? Provide technical leadership to teammates through coaching and mentorship
? Responsible to maintain an up-to-date knowledge base to solve application issues
? Responsible for continuous improvement of application support processes

Requirements:
? Profound education in Computer Science, Information Technology or Information Systems (Master, Bachelor or comparable) or equivalent working experience
? 3 years working experience as 2nd level application support engineer
? Ability to understand complex systems and processes
? Knowledge of Java or other OOP language, ability to debug code
? Excellent skills to debug browser based applications
? Excellent skills to construct complex SQL statements
? Excellent communications skills also in conflict situations
? Customer orientation, can solve issues with empathy
? Fluent English in spoken and written
? Accept business trip as project demanding
? Benefit knowledge: shop floor processes in automotive; SAP ME/MII, SAP HANA database, JIRA

Personality:
? Sociable personality and communication skills
? Highly developed analytical skills and systematic way of working
? Independent and proactive way of working
? Result oriented and practical thinking
? Dedication to never stop learning
? Interested in working in a multicultural environment and team