職位描述
該職位還未進(jìn)行加V認(rèn)證,請仔細(xì)了解后再進(jìn)行投遞!
1 Executive – Customer Management
Corporate Unit: Greater China
Location: Shanghai
Reporting to: Supervisor - Customer Management
Staff Responsibility: N
2 General Description
This position is responsible for handling the customer service for ocean fright operation. Communication with clients and our oversea office to get actual routing instruction and costs.
3 Specific Accountabilities
61 To ensure operational excellence by complying with a quality control system based on the company’s ISO 9001 certification.
61 To use innovative ways, offer competitive services, and operate in a manner which increases customer loyalty, increase profitability and decrease operating costs.
61 To maintain excellent working relationships with all relevant 3rd party vendors used by Schenker.
61 To follow standard and customized SOP for customers as directed by Management.
61 To meet or exceed ‘Key Performance Indicators’ (KPI) set for her/his functions.
61 To handle booking/shipment requests, purchase order management and shipment tracking tasks as requested by customers.
61 To prepare/handle shipping documentation and to arrange for customs clearances.
61 To assist in the preparation of freight quotations and freight invoices for customers and other Schenker offices (domestic and abroad) – and to ensure these quotations are based on accurate and competitive pricing provided by Schenker’s 3rd party vendors.
61 To pro-actively act on behalf of customers and to handle all customer service-related requests and tasks in a timely, accurate and professional manner。
61 To ensure 3rd party vendors understand and comply with vendor-related instructions detailed in customer SOP.
61 Handle and execute Healthcare/Pharma shipments as per organizational guidelines, customer requirements and GDP Principles.
61 Receive the booking from the shipper.
61 Create STT no. for the booking and input CBK event in system.
61 All shipper / consignee code must be issue by MDM only, cannot be mis-using it.
61 Must input the booking and schedule details into Tango system when we received the booking of the shipper.
61 Must double check with our destination office through BOV / email and get the routing instruction in each time.
61 Must update the schedule in Tango system and input CGD, SDV, ETF and special event in system.
61 Must fill in the blank of booking
Corporate Unit: Greater China
Location: Shanghai
Reporting to: Supervisor - Customer Management
Staff Responsibility: N
2 General Description
This position is responsible for handling the customer service for ocean fright operation. Communication with clients and our oversea office to get actual routing instruction and costs.
3 Specific Accountabilities
61 To ensure operational excellence by complying with a quality control system based on the company’s ISO 9001 certification.
61 To use innovative ways, offer competitive services, and operate in a manner which increases customer loyalty, increase profitability and decrease operating costs.
61 To maintain excellent working relationships with all relevant 3rd party vendors used by Schenker.
61 To follow standard and customized SOP for customers as directed by Management.
61 To meet or exceed ‘Key Performance Indicators’ (KPI) set for her/his functions.
61 To handle booking/shipment requests, purchase order management and shipment tracking tasks as requested by customers.
61 To prepare/handle shipping documentation and to arrange for customs clearances.
61 To assist in the preparation of freight quotations and freight invoices for customers and other Schenker offices (domestic and abroad) – and to ensure these quotations are based on accurate and competitive pricing provided by Schenker’s 3rd party vendors.
61 To pro-actively act on behalf of customers and to handle all customer service-related requests and tasks in a timely, accurate and professional manner。
61 To ensure 3rd party vendors understand and comply with vendor-related instructions detailed in customer SOP.
61 Handle and execute Healthcare/Pharma shipments as per organizational guidelines, customer requirements and GDP Principles.
61 Receive the booking from the shipper.
61 Create STT no. for the booking and input CBK event in system.
61 All shipper / consignee code must be issue by MDM only, cannot be mis-using it.
61 Must input the booking and schedule details into Tango system when we received the booking of the shipper.
61 Must double check with our destination office through BOV / email and get the routing instruction in each time.
61 Must update the schedule in Tango system and input CGD, SDV, ETF and special event in system.
61 Must fill in the blank of booking
工作地點(diǎn)
地址:上海浦東新區(qū)上海市浦東新區(qū)平家橋路100弄6號(hào)晶耀前灘商務(wù)廣場7幢11、12樓
求職提示:用人單位發(fā)布虛假招聘信息,或以任何名義向求職者收取財(cái)物(如體檢費(fèi)、置裝費(fèi)、押金、服裝費(fèi)、培訓(xùn)費(fèi)、身份證、畢業(yè)證等),均涉嫌違法,請求職者務(wù)必提高警惕。
職位發(fā)布者
Vick..HR
全球國際貨運(yùn)代理(中國)有限公司
- 交通·運(yùn)輸·物流
- 500-999人
- 外商獨(dú)資·外企辦事處
- 玄武七玄武大道江蘇軟件園徐莊基地7棟
相似職位
-
售后客服文員 4000-5000元應(yīng)屆畢業(yè)生 中技寧波聲廣傳媒有限公司長春分公司
-
底薪5000游戲客服 五險(xiǎn) 5000-6000元應(yīng)屆畢業(yè)生 不限吉林省九八酷網(wǎng)絡(luò)科技有限公司
-
接聽客服(長春) 3000-5000元應(yīng)屆畢業(yè)生 不限深圳萬科祥盈管理服務(wù)有限公司沈陽分公司
-
電話催收客服 面議應(yīng)屆畢業(yè)生 不限深圳萬科祥盈管理服務(wù)有限公司沈陽分公司
-
客服婦品4000 純無責(zé)底薪 面議應(yīng)屆畢業(yè)生 不限長春中西醫(yī)結(jié)合醫(yī)院
-
無責(zé)6000客服專員 面議應(yīng)屆畢業(yè)生 不限吉林省軒瑞人力資源有限公司