


- 全勤獎(jiǎng)
- 節(jié)日福利
- 不加班
- 周末雙休
Dealer customer satisfaction management which includes potential customer, test drive, sign-up and delivery.
?Responsible for dealer customer satisfaction management policy.
?Calculate dealer SSI, NPS score.
?Set up measurement methods, KPIs and report templates for dealer’s operational quality (customer satisfaction) according to dealer competence level.
?Pro-actively work with involved dealers to anticipate customer issues and drive actions to improve customer satisfaction and achieve quality goals.
?Suppliers’ selection and management.
Customer feedback follow-up.
?Working with on-site coaching team to motivate and push dealer management team to fulfill the KPIs and to improve dealers operational quality
?Developing dealer quality improvement concept and programs including dealer on-site coaching approach and working tools.
Participating in cross-departmental projects based on the level of knowledge (retailing, consulting, etc.) if and when required.
Other assignments from the supervisor.
Key Performance Measurement
?Accuracy, completeness and timeliness of dealer quality info. analysis and KPIs reports such as SSI score, NPS, etc.
?Reports making and releasing for dealers and VCDC
Low score cases follow-up timely
Requirements
?Bachelor degree or above
?At least 5 years working experience in automotive industry, either at international manufacturer or dealer group in sales, after-sales or dealer management function.
?Strong end-to-end project management skills
?Self-reliant and result-driven working style with good planning and organizational skills
?Fluent written and spoken Chinese and English are essential
?Proficient with MS Office tools (esp. MS Word, Excel and PowerPoint)
No obstacle to travel often within China



-
專業(yè)服務(wù)
-
1000人以上
-
國(guó)有企業(yè)
-
上海市徐匯區(qū)衡山路922號(hào)建匯大廈
-
行業(yè)銷售代表 8000-12000元應(yīng)屆畢業(yè)生 不限長(zhǎng)春明禹嘉訊信息技術(shù)有限公司
-
殯葬服務(wù)人員 8000-12000元不限 不限本源宗吉林省殯葬服務(wù)有限公司
-
服務(wù)顧問(wèn) 5000-8000元不限 不限吉林省大榕樹網(wǎng)絡(luò)科技有限公司
-
銷售代表 3000-6000元應(yīng)屆畢業(yè)生 大專中國(guó)醫(yī)藥健康產(chǎn)業(yè)股份有限公司
-
無(wú)責(zé)底薪4000網(wǎng)絡(luò)銷售 面議應(yīng)屆畢業(yè)生 不限長(zhǎng)春中西醫(yī)結(jié)合醫(yī)院
-
大客戶經(jīng)理(湖北) 6000-12000元應(yīng)屆畢業(yè)生 大專湖南潤(rùn)天智科機(jī)械制造有限公司